Karen Keyser - Licensed Esthetician and Massage Therapist
Please arrive on time for your appointment. All sessions will end as scheduled so I am not rushed to meet the other obligations of my day.

Please give at least 24 hours notice to cancel or change a scheduled appointment. Appointments cancelled with less than 24 hours notice will be charged 50% of the cost of the scheduled session. No call/no show appointments will be charged the full cost of the scheduled session. Repeated last minute cancellations/no shows will require a non-refundable pre-payment for services. In the event you are scheduled for a specially priced/discounted service, cancellation fees will be charged based on the full non discounted service rate. I appreciate your respect for my time. By scheduling an appointment you are agreeing to and accepting these policies.

Email reminders are a courtesy that I provide the day before your scheduled appointment. Ultimately, it is up to you, the client, to keep track of and remember your appointments.

Product Return Policy - No cash refunds. Exchange or credit only within 7 days of purchase for unopened products.

Gift Certificates - Gift certificates are available in any dollar amount. They never expire.They have no cash value and may not be redeemed for cash. They may be used for the purchase of any product or service. I am not responsible for lost or stolen gift certificates. They must be presented at the time of service in order to be redeemed. No exceptions. If you are redeeming a gift certificate and are no call/no show for your scheduled appointment, the full amount of the cost of your scheduled session will be deducted from your gift certificate dollar amount. If you cancel or reschedule your appointment with less than 24 hours notice, 50% of the cost of your scheduled session will be deducted from the total dollar amount of your gift certificate. Gift certificates that I donate for charitable causes expire on the date written on the front of the certificate. No exceptions. Please plan ahead and don't wait until the last day to try and schedule an appointment with a donated gift certificate. Cancelation with less than 24 hour notice and no shows will automatically void donated gift certificates. 

Tipping is not expected. While I appreciate the gesture, I much prefer that my clients come get the services and products they need without having to factor a tip into their budget.
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